Privacy Policy

Privacy Policy

Stone Fireplaces, LLC (Brand operating as Artisan Kraft)
908 N. Central, Wood Dale, IL 60191
Email: [email protected]
Phone: 888-652-0106

Last Updated: March 24, 2026

At Stone Fireplaces, LLC, branded/operating as Artisan Kraft ("we," "us," or "our"), we are committed to protecting the privacy and security of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or otherwise interact with us.

By using our website and providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

This Privacy Policy applies to residents of the United States (including California), Canada, and the European Union/European Economic Area. Where your jurisdiction provides specific rights, those rights are described in the applicable sections below.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

1.1. Information You Provide Directly

We may collect the following categories of personal information when you place an order, create an account, subscribe to our newsletter, submit an inquiry, or otherwise interact with us:

(a) Identifiers: name, email address, phone number, username, and account credentials;
(b) Contact and shipping information: billing address, shipping address, and delivery instructions;
(c) Payment information: credit card or payment details (processed securely by our third-party payment processor; we do not store full payment card numbers);
(d) Transaction information: details about products or services you purchase or inquire about;
(e) Communications: messages, emails, or other communications you send to us, including customer service inquiries.

1.2. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

(a) Device and usage information: IP address, browser type and version, operating system, referring URLs, pages viewed, and time spent on pages;
(b) Cookies and tracking technologies: we use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior on our website. See Section 7 (Cookies) for more information;
(c) Location information: general geographic location inferred from your IP address.

1.3. Information from Third Parties

We may receive information about you from third parties, such as payment processors, shipping carriers, analytics providers, and advertising partners, in connection with your use of our website and services.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

(a) To process and fulfill your orders, including communicating with you about your order status, shipping, and delivery;
(b) To manage your account and provide customer support;
(c) To respond to your inquiries, questions, and requests;
(d) To send you transactional communications, such as order confirmations, invoices, and shipping notifications;
(e) To send you promotional materials, newsletters, or updates about our products and services, where you have consented or where permitted by applicable law — you may opt out of such communications at any time (see Section 9);
(f) To improve and personalize your experience on our website;
(g) To analyze website usage and trends to improve our website and services;
(h) To detect, investigate, and prevent fraudulent transactions and other illegal or unauthorized activities;
(i) To comply with applicable legal obligations, including tax and accounting requirements;
(j) To enforce our Terms of Service and Terms & Conditions of Sale;
(k) To protect the rights, property, and safety of Stone Fireplaces, LLC, our customers, and others.

Legal Basis for Processing (EU/EEA Residents): If you are located in the European Union or European Economic Area, our legal bases for processing your personal information are as follows: performance of a contract (processing necessary to fulfill your order); compliance with a legal obligation; our legitimate interests (improving our services, preventing fraud, direct marketing to existing customers); and, where required, your consent.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes.

We may share your personal information in the following limited circumstances:

(a) Service providers: we share information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling and shipping orders, providing customer support, and conducting analytics. These providers are contractually obligated to keep your information confidential, use it only for the purposes for which it was disclosed, and maintain appropriate security measures;

(b) Shipping carriers: we share your name and shipping address with our freight and delivery carriers in order to fulfill and deliver your order;

(c) Payment processors: payment card information is processed directly by our secure third-party payment processor. We do not store full credit card numbers;

(d) Legal requirements: we may disclose your personal information if required to do so by law, regulation, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others;

(e) Business transfers: in the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change as required by applicable law;

(f) With your consent: we may share your information with third parties when you have given us explicit consent to do so.

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable law. We do not allow our third-party service providers to use your personal information for their own purposes.

4. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.

4.1. Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

(a) Identifiers (name, email address, IP address, account name);
(b) Customer records information (address, phone number, payment information);
(c) Commercial information (purchase history, transaction records);
(d) Internet or electronic network activity (browsing behavior on our website);
(e) Geolocation data (general location inferred from IP address);
(f) Inferences drawn from the above to create a profile about preferences.

4.2. Sources of Personal Information

We collect personal information directly from you, automatically from your use of our website, and from third-party service providers (such as payment processors and analytics providers).

4.3. Business or Commercial Purpose for Collection

We collect personal information for the business purposes described in Section 2 of this Privacy Policy.

4.4. Disclosure of Personal Information

We disclose personal information to the categories of third parties described in Section 3. We do not sell your personal information. We do not share your personal information with third parties for cross-context behavioral advertising without your consent.

4.5. Your California Privacy Rights

As a California resident, you have the following rights:

(a) Right to Know: you have the right to request that we disclose what personal information we have collected, used, disclosed, and sold about you, including the categories and specific pieces of personal information, the categories of sources, the business purpose for collecting, and the categories of third parties with whom we share it;

(b) Right to Delete: you have the right to request deletion of personal information we have collected about you, subject to certain exceptions permitted by law;

(c) Right to Correct: you have the right to request correction of inaccurate personal information we maintain about you;

(d) Right to Opt Out of Sale or Sharing: we do not sell personal information. If this practice changes, we will update this Privacy Policy and provide an opt-out mechanism;

(e) Right to Limit Use of Sensitive Personal Information: you have the right to limit our use and disclosure of sensitive personal information to that which is necessary to perform services or provide goods;

(f) Right to Non-Discrimination: we will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you a different price, or provide a different level of quality because you exercised your privacy rights.

4.6. How to Submit a California Privacy Request

To exercise your California privacy rights, please contact us at:

Email: [email protected]
Phone: 888-652-0106
Mail: Stone Fireplaces, LLC, 1425 Tonne Rd, Elk Grove Village, IL 60007

We will respond to verifiable consumer requests within 45 days. We may need to verify your identity before processing your request.

4.7. Authorized Agents

You may designate an authorized agent to make a request on your behalf. We may require verification of the agent's authorization and may still require you to verify your own identity directly with us.

5. Canadian Privacy Rights (PIPEDA and Provincial Laws)

If you are located in Canada, we collect, use, and disclose your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Quebec's Law 25 (Act respecting the protection of personal information in the private sector).

5.1. Consent

We collect, use, and disclose your personal information with your knowledge and consent, except where otherwise permitted or required by law. By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice. Please note that withdrawing consent may affect our ability to provide certain services to you.

5.2. Your Canadian Privacy Rights

As a Canadian resident, you have the right to:

(a) Access the personal information we hold about you;
(b) Request correction of inaccurate or incomplete personal information;
(c) Withdraw consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions;
(d) Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca if you believe your privacy rights have been violated.

5.3. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5.4. Quebec Residents

If you are a resident of Quebec, you have additional rights under Law 25, including the right to data portability (to receive your personal information in a commonly used technological format) and the right to request de-indexation or re-indexation of certain information. To exercise these rights, please contact us using the information in Section 11.

5.5. Cross-Border Transfers

Your personal information may be transferred to and processed in the United States, where privacy laws may differ from those in Canada. By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States for the purposes described in this Privacy Policy. We take steps to ensure that your personal information receives adequate protection wherever it is processed.

6. European Union and EEA Privacy Rights (GDPR)

If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) provides you with certain rights regarding your personal information.

6.1. Data Controller

Stone Fireplaces, LLC is the data controller for personal information collected through our website and services.

6.2. Your GDPR Rights

As an EU/EEA resident, you have the following rights:

(a) Right of Access: you have the right to request a copy of the personal information we hold about you;

(b) Right to Rectification: you have the right to request correction of inaccurate or incomplete personal information;

(c) Right to Erasure ("Right to Be Forgotten"): you have the right to request deletion of your personal information, subject to certain conditions and exceptions;

(d) Right to Restriction of Processing: you have the right to request that we restrict the processing of your personal information in certain circumstances;

(e) Right to Data Portability: you have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller;

(f) Right to Object: you have the right to object to our processing of your personal information where we rely on legitimate interests as the legal basis for processing, including for direct marketing purposes;

(g) Rights Related to Automated Decision-Making: you have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects on you.

6.3. Legal Bases for Processing

We process your personal information on the following legal bases:

(a) Performance of a contract: processing necessary to fulfill your order and deliver our services;
(b) Legal obligation: processing necessary to comply with applicable laws and regulations;
(c) Legitimate interests: processing necessary for our legitimate business interests, such as fraud prevention, improving our services, and direct marketing to existing customers, where those interests are not overridden by your rights;
(d) Consent: where required, we will obtain your consent before processing your personal information.

6.4. International Data Transfers

If you are located in the EU/EEA, your personal information will be transferred to and processed in the United States. We ensure that such transfers are made in compliance with applicable data protection law, including by relying on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

6.5. How to Exercise Your GDPR Rights

To exercise your GDPR rights, please contact us using the information in Section 11. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your personal information in accordance with applicable law.

6.6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your use of our website and to improve your experience.

7.1. Types of Cookies We Use

(a) Strictly necessary cookies: these cookies are essential for the operation of our website, such as enabling you to log in, add items to a cart, or use secure areas of the site. These cookies cannot be disabled;

(b) Analytics cookies: these cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We may use services such as Google Analytics for this purpose;

(c) Functional cookies: these cookies allow the website to remember choices you make, such as your language or region preferences;

(d) Marketing and advertising cookies: these cookies may be used to deliver advertisements relevant to you and your interests.

7.2. Your Cookie Choices

You may control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

If you are located in the EU/EEA or Canada, we will obtain your consent before placing non-essential cookies on your device, in accordance with applicable law.

For more information about managing cookies, visit www.allaboutcookies.org.

8. Security of Your Information

We take appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, loss, or destruction. These measures include:

(a) Use of industry-standard encryption technologies (including SSL/TLS) for data transmission;
(b) Secure third-party payment processing;
(c) Access controls and authentication procedures;
(d) Regular review of our information collection, storage, and processing practices.

Please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and any required regulatory authorities as required by applicable law.

9. Your Communication Preferences and Opt-Out Rights

We may send you promotional emails, newsletters, or other marketing communications where you have consented or where permitted by applicable law.

You may opt out of receiving promotional communications from us at any time by:

(a) Clicking the "unsubscribe" link in any promotional email we send you;
(b) Contacting us directly at [email protected] or 888-652-0106.

Please note that even if you opt out of promotional communications, we may still send you transactional or service-related communications, such as order confirmations, invoices, and shipping notifications, as these are necessary for the performance of our contract with you.

We will process your opt-out request within a reasonable time, not to exceed 10 business days for electronic communications.

10. Third-Party Websites

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites, and we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child under 16, please contact us at [email protected].

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. If we make material changes that significantly affect your rights, we will make reasonable efforts to notify you, such as by posting a prominent notice on our website or by sending an email to the address associated with your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, or if you wish to exercise any of your privacy rights, please contact us at:

Stone Fireplaces, LLC (Brand operating as Artisan Kraft)
908 N. Central, Wood Dale, IL 60191
Email: [email protected]
Phone: 888-652-0106

We are committed to working with you to resolve any privacy concerns promptly and fairly.

Last Updated: March 24, 2026